Refund policy
Return & Refund Policy
Returns
We have a 14-day return policy, which means you have 14 days after receiving your item to request a return — applicable only to non-personalized products.
To be eligible for a return, your item must be in the same condition as when received:
unused, unworn, with original tags and packaging, and accompanied by proof of purchase.
To start a return, please contact us at info@pipinopop.com
Approved returns should be sent to:
Akacijų 39B, Skaidiškės, Vilniaus raj., LT-13268, Lithuania
Please note:
- Returns must be approved before sending the item back.
- If your item arrived damaged, defective, or incorrect, we will cover the return shipping cost.
- If you are returning an item in good condition (non-personalized, undamaged), the return shipping cost is the customer’s responsibility.
- Items sent back without prior authorization will not be accepted.
Damages and Issues
Please inspect your order upon delivery and contact us immediately if your item is defective, damaged, or if you received the wrong product.
We’ll review your case and cover the return shipping cost if the issue is confirmed, ensuring a quick and fair resolution.
Exceptions / Non-Returnable Items
Certain types of products cannot be returned, including:
- Personalized or custom-made items
- Special orders made specifically for you
If you’re unsure whether your item qualifies for a return, please contact us before placing your order.
Exchanges
The fastest way to get the item you want is to return your existing product (if eligible). Once your return is accepted, you can place a new order for the desired item.
European Union 14-Day Cooling-Off Period
If your order was shipped to a country within the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification.
As above, items must be in their original condition and non-personalized.
Refunds
Once we receive and inspect your return, we’ll notify you if your refund has been approved.
If approved, your refund will be issued to your original payment method within 10 business days.
Please note that it may take additional time for your bank or credit card provider to process and post the refund.
If more than 15 business days have passed since your refund was approved, please contact us at info@pipinopop.com.