Shipping policy
Shipping Policy
Order Processing
All orders are processed within 3–5 business days (excluding weekends and holidays) after receiving your order confirmation email, unless stated otherwise on the product page.
Once your order has shipped, you will receive a confirmation email with tracking information.
Shipping Rates and Delivery
Shipping costs are automatically calculated and displayed at checkout.
- Lithuania: Free shipping on all orders.
- Europe: Free shipping on orders over €50.
- Worldwide: We ship internationally — rates are shown at checkout.
Order Tracking
Once your order has been dispatched, you’ll receive a shipping confirmation email containing your tracking number.
Please allow up to 48 hours for tracking updates to appear.
If your order hasn’t arrived within 7 days of receiving your shipping confirmation, please contact us at info@pipinopop.com with your name and order number — we’ll be happy to help.
Returns & Refunds
We accept returns for non-personalized items within 14 days of delivery, provided they are unused and in their original condition.
Refunds will be issued for the full order amount, excluding return shipping costs.
If your order arrives damaged or defective, please email us at info@pipinopop.com with your order number and a photo of the item. We handle these situations individually and will do our best to offer a satisfactory solution.
For any questions, feel free to reach out at info@pipinopop.com — we’re here to help.